Return Policy

Returns will only be accepted within 30 days from the original invoice date.
• All merchandise that is returned must have had prior authorization for the return to be accepted.
• All non-defective merchandise returned for credit must be unused and in the original packaging.
• All returned items are subject to a 20% restocking fee plus the return shipping charges.
• Credits are issued upon return and pending inspection of the item. Please allow up to 4 weeks
to receive your credit or refund:

RMA REQUEST - 2-3 Business Days 
Merchandise Transit - Up to 7 Business
Merchandise Inspection - Up to 7 Business
Credit Processed - Up to 7 Business

Please note that we cannot accept returns on certain items, including:
• All special orders
• All closeout items

How to cancel an order:
Cancelling an order will depend on its status.

Please call or E-mail: 1 888 483-5543, customerservice@louistellier.com

Shipped order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept
and initiate a return authorization through our returns department. A refused shipment will be returned to our warehouse and
ou may be charged for restocking fee and any shipping fees associated with the return.