“ Leader in the field of high-end manual kitchen equipment ”


RETURNS will only be accepted within 30 days from the original invoice date.
  • All merchandise that is returned must have had prior authorization for the return to be accepted.
  • All non-defective merchandise returned for credit must be unused and in the original packaging.
  • All returned items are subject to a 20% restocking fee plus the return shipping charges.
  • Credits are issued upon return and pending inspection of the item. Please allow up to 4 weeks
    to receive your credit or refund
RMA REQUEST - 2-3 Business Days 
  • Merchandise Transit - Up to 7 Business
  • Merchandise Inspection - Up to 7 Business
  • Credit Processed - Up to 7 Business

HOW TO CANCEL AN ORDER: Depend on its status.

  • Open order: Please send your cancellation request by email to customerservice@louistellier.com
  • Shipped order: You can refuse the shipment when it arrives at your location or you can accept and
    initiate a return authorization through our returns department. 
A refused shipment is automatically returned to our warehouse. You may be charged for restocking fees and
any shipping fees associated with the return.

Please note that we cannot accept returns on all special orders or all closeout items.