“Leader in the field of high-end manual kitchen equipment”

SHIPPING POLICY

Parts orders are excluded from this policy.

LEAD TIME:

  • The orders are entered in our system within 24 to 48 hours of reception.
  • The orders will ship within 3 to 5 business days after being entered in the system.
  • Priority orders must be clearly indicated as Next Day, Second Day or Third Day Air. 
  • Simply marking “Rush” on your purchase order does not constitute a priority shipment. 
  • Please call Customer Service at 438 476-3726 (local) or 1 888 483-5543 (toll free) for
    a shipping quotation of a Priority order.
SMALL PACKAGES (US shipments only – less than 90 lb):
  • We ship small packages (FedEx & UPS) to the continental United States Monday to Friday.
  • All packages are shipped from the FedEx and UPS facilities in Champlain & Plattsburgh, NY.
  • Packages shipping via FedEx will leave the same day from the FedEx facilities. 
  • UPS packages cannot be guaranteed to leave the same day (they usually leave the following business day).
  • Some exceptions to the “Under 90 lbs” rule exist.
  • Please verify with our website and catalog as some items must be shipped on a pallet to prevent shipping damage.

FREIGHT (Over 90 lbs):

  • On orders of $1000.00* net or greater, Louis Tellier will pay all freight charges to any destination within the continental United States and Canada.

*EXCLUSIONS TO “FREE FREIGHT POLICY”:

  • Residential delivery, appointment requests, tailgate requirements, re-deliveries, re-consignment, and beyond charges
    ARE NOT included in the Free Freight terms at ANY TIME. (These additional charges will be the responsibility of the customer).

BEFORE ACCEPTING AN ORDER:

  • Please make sure there is no visible damage to the box before accepting it. 
  • If there is, please refuse the shipment or write a note on the Bill Of Lading (BOL) in the event a claim must be filed after delivery.
  • When using a collect or third party freight company account #, any/all claims will be the sole responsibility of the customer whose account was used. 
  • Louis Tellier will not be liable for damages caused by any carrier other than our own.